N.J. Personal Injury Lawyer
Why is my N.J. car accident case taking so long?
Are you tortured by this question from your client?
It's been 3 years since my accident case, why haven't you settled my case? Why are you taking so long with my medical malpractice case, slip and fall case, or whatever the case, case?
Here is how we handle this challenge:
1. We explain to our client at the first meeting how much time
her accident case will take.
In other words, during the very first meeting, we set our client's expectations about the length of time his/her case will take to complete, and explain why.
2. After our clients "forget" we told them how long their accident case will take to complete, we respond to this question with patience and understanding.
Clients get anxious. They hear about their cousin or niece, whose N.J. personal injury lawyers finished their slip and fall case in one hour, recovered $1,000,000; and their cousin was barely injured. Open and patient communication is the key to maintaining a trusting relationship with a client during the course of his personal injury case
3. We use the time spent answering interrogatories to enhance
our relationship with the client.
We listen attentively to her pain and suffering. It's a time to be positive about the outcome you're fighting to achieve. We avoid discussing the value of the case.A lawyer cannot win by committing to a value during discovery. Things change during the course of litigation! Clients always forget when you say, "it's just an estimate." Be strong!
4. We spend a great deal of time preparing a client for a deposition.
The time spent together builds trust. It let's the client know how hard you are working for him on his accident case
5. It's critical for your office staff to communicate the same message
you are communicating to your client.
If you have a compassionate, secretary or paralegal that helps you field client calls, you will have a client for life (along with family and friends).